Senior IT Operations Specialist- Bilingual (Korean/English)

Create weekly and monthly reports for management and customers and present them.

Identify root causes of issues and communicate effectively with management and customers.

Experience in supporting Windows 11 and Mac OS

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.

Act as an escalation point for all IT requests and incidents.

Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.

Monitor all IT communication channels on Slack, MS Teams, and email

Responsible for participating in escalation calls as needed

Review and approve purchase orders responsibilities

For More Open Positions Visit us at:

http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

Medical Insurance