Desktop Support Technician – L2

Technical skills in installation and troubleshooting of relevant software and hardware.

Knowledge and experience providing customer services, preferably in an IT service environment.

Using any case management / support ticketing and knowledge-based systems

Serve as the initial contact for reporting technical issues and answering questions related to software, hardware, and network problems.

Provide hands-on technical support for desktops, laptops, peripherals - Windows and MAC.

Upgrading Windows & Apple notebook through the addition of new hardware, such as additional RAM or a new disk drive

Replacing worn or defective parts and clean Windows & Apple notebook hardware according manufacturers’ specifications

Performing testing of equipment that has been repaired, prior to returning the equipment to the user

Imaging and re-imaging for Windows & Apple notebook deployments