Senior Project Manager - Technical & Customer Support

8+ years of experience managing complex cross-functional projects, preferably within fast-paced or scaling global organizations.

Demonstrated experience leading strategic operational, tooling, or customer support transformation initiatives.

Demonstrated experience leading projects with technical complexity, such as system integrations, platform migrations, automation initiatives, or tooling ecosystem changes, in close collaboration with Engineering teams.

Experience supporting or contributing to portfolio or program governance frameworks is strongly preferred.

Strong knowledge of project management methodologies, including Agile, Lean, and traditional delivery approaches.

Relevant certifications such as PMP, PRINCE2, Scrum, or equivalent are considered an asset.

Lead Cross-Functional Transformation Initiatives

Lead and deliver complex, cross-functional Support projects spanning operational improvements, tooling(technical) transformation, and organizational scalability initiatives.

Plan and execute projects across multiple regions and time zones, ensuring alignment with global Support priorities and business objectives.

Partner with stakeholders to translate business needs into structured project scope, deliverables, and measurable outcomes.

Develop and maintain detailed project plans, including milestones, dependencies, and delivery roadmaps.

Proactively identify risks, dependencies, and execution challenges, driving mitigation strategies and escalating when appropriate.

. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.