Implementation Partner, In-Store

You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology

You’re a clear and confident communicator, both in writing and in person

You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work

You’re experienced in managing projects and keeping things on track

You thrive in fast-paced, startup environments and love working collaboratively with others

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

Lead Client Onboarding.

Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.

Manage Multiple Projects.

Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.

The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.