Technical Publications Manager

Hands-on experience authoring large, complex administrator and user guides (single products or product families)

Hands-on implementation experience with enterprise authoring tools (MadCap Flare, Paligo, or equivalent) as well as knowledge bases; ability to set up projects, templates, and publishing workflows

Experience designing documentation structure and information architecture for multiple products or a large product suite

Demonstrated ability to move teams from ad-hoc to systematic approaches (process definition, taxonomy, tooling)

Experience using AI tools to generate content drafts and automate processes

Consumer or mortgage software lending experience

You'll lead MeridianLink's technical documentation strategy and team, working closely with product, engineering, and support to ensure our customers have clear, comprehensive guides for every aspect of our lending platform.

This role values both strategic thinking and collaborative leadership, with the opportunity to shape how technical communications function across the organization.

Design and implement documentation content structure and taxonomy across MeridianLink product suite; ensure consistency and discoverability

Build and maintain content authoring infrastructure (tool implementation, template management, publishing workflows)

Partner with support and CSM organizations to define a comprehensive plan for customer-facing content that incorporates technical documentation, FAQs, KBs, and training materials.

Define documentation process and standards; establish style guide, review cadence, and quality gates