Merchant Training and Oversight Specialist

Nice to have:

Minimum of 2 years of training, customer service, or call center experience.

Strong verbal and written communication skills, with the ability to present complex information clearly.

Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms.

Conduct high-quality, remote training sessions for merchants via phone and webinars.

Serve as a subject matter expert on AFF\u2019s No Credit Needed payment solutions.

Educate merchants on best practices to enhance transaction efficiency and compliance.

Investigate and resolve merchant-related customer complaints, identifying knowledge or process gaps.

Monitor merchant advertising content to ensure compliance with AFF policies.

Collaborate with Sales, Compliance, and Customer Service teams to resolve high-priority merchant disputes.