Senior Technical Account Manager, Enterprise

Strong customer presence in high-pressure situations

Experience supporting retail or large distributed enterprise customers

Familiarity with mobile device management (MDM), network monitoring, and packet analysis tools

Experience with evidence.com or digital evidence management systems

Certifications such as CCNA, Network+, Security+, or equivalent

Experience with VMS, IP cameras, or network-connected physical security devices

Competitive salary and 401(k) with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, and Vision plans

Fitness programs

Emotional and mental wellness support

The Remote Technical Advisor supports enterprise customers through a shared, fractional engagement model.

This role is designed for mid-size, multi-product deployments that require strong technical oversight and customer advocacy, without a fully embedded onsite resource.

The Remote Technical Advisor serves as a trusted technical advisor, escalation point, and deployment partner.

While primarily remote, this role must be capable of rapid onsite response to troubleshoot complex issues, particularly those involving hardware, networking, or deployment blockers.

When not fully allocated to customer engagements, the Remote Technical Advisor contributes to Professional Services Operations (PSO) initiatives, process improvements, internal enablement, and large enterprise deployments.