Originations Support Lead

At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level.

OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote

$39,245

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$64,755 USD

The Origination Support Lead is a key role within the Operations department, tasked with supporting Operations teams through critical functions. This position involves managing phone escalations, executing specialized high-risk tasks, providing tier 2 agent support, contributing to risk mitigation efforts, and sharing valuable insights with supported teams to ultimately enhance the overall customer experience. Serve as an escalation point for agents, team leads, and internal departments, providing high-quality customer service and one-call resolution whenever possible.

Manage and resolve a wide range of loan functions, including reversals, customer escalations, reassignments, and processing as defined in SOPs.

Handle "Level 2" operational tasks that require higher authority or specialized knowledge

Identify bottlenecks in the workflow and collaborate with the Back Office or Compliance teams to streamline operations

Deliver accurate, professional, and timely responses to employee inquiries and requests via Slack.

Minimum of 2 years of experience and demonstrated execution in origination processes, or a comparable background in managing complex, high-risk tasks requiring exceptional attention to detail, speed, and accuracy.

Excellent verbal and written communication skills

Proven ability to support and serve as a resource for peers across departments.

Must remain composed under pressure and demonstrate adaptability to diverse communication styles, especially when communicating through written channels.

Knowledge of regulatory issues surrounding consumer lending products and guidelines.

Demonstrated reliability, trustworthiness, and a commitment to collaborative teamwork