Client Experience AI Enablement Lead

2–4 years of experience in prompt engineering, operations, analytics, client success, or support environments

Experience using AI tools to solve complex problems (e.g., Claude, Bedrock, or similar platforms)

Experience in SaaS, ERP, or customer support/client success organizations

Familiarity with CRM systems (e.g., Microsoft Dynamics 365, Salesforce)

Experience with reporting tools (e.g., Power BI)

Exposure to workflow automation or AI-assisted documentation

Utilize AI tools (e.g., Claude, Bedrock) to improve internal workflows, documentation, and reporting processes

Develop and maintain templates and prompt libraries to support consistent, efficient content creation

Identify repetitive operational tasks and implement AI-assisted solutions to improve efficiency

Analyze case trends, client interaction data, and engagement activity to identify patterns and operational insights

Deliver AI capability to provide visibility into client behavior, time sinks, and recurring issues to inform leadership decision-making

Leverage AI to automate creation and maintenance of internal documentation, including process guides, playbooks, and templates