Director of Casino Marketing

Must possess strong leadership, interpersonal and customer relations skills.

Responsible for providing the execution of service excellence in all areas of oversight, at all times.

Responsible for handling sensitive information in the overall operation of all departments.

Development of all Managers, Executive Hosts, Supervisors and Representatives to meet the standards and expectations of company mandated service standards.

Listens, evaluates and responds to all guest complaints and inquiries and exercises good judgment in the resolution of all.

In conjunction with the Vice President of Marketing, consistently updates and analyzes guest satisfaction surveys to identify ways to enhance the overall guest experience and eliminate barriers to service.

Address and resolve all guest issues with tact and care in accordance with department policies, procedures and recommendations.