Full Time Floor Leader - Upper Canada Mall

Required:

Minimum 1 year of experience in:

customer service and sales

cash handling and opening/closing procedures

supervisory experience involving coaching, feedback, and training

problem-solving issues related to customer service in day-to-day operations

Sales & Customer Experience:

Driving Sales:

Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team!

Customer Experience:

Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.

Building the Brand: