Operations Program Manager - Global Construction and Facilities

7+ years of program / operations / product management experience supporting construction, facilities, or store development programs (retail experience highly preferred).

Demonstrated understanding of the full store development lifecycle including real estate/lease milestones, design review cycles, permitting, construction delivery and closeout / operational handoff.

Hands-on experience implementing and administering Smartsheet and at least one construction PM platform (Procore, PlanGrid, Autodesk BIM 360 or equivalent).

Proven track record delivering process automation, system integrations, or AI/machine learning pilots into production.

Strong technical aptitude with experience defining requirements for integrations, data models and dashboards (experience with APIs, ETL or BI tools is a plus).

Excellent communicator and presenter — able to synthesize complex concepts for executives and build buy-in across distributed teams.

Own the program roadmap for process, tooling, and automation across Construction & Facilities — prioritize initiatives that deliver the greatest operational leverage and ROI.

Map, document, and continually refine end-to-end workflows for store development (site selection / landlord work, design iterations, permitting, construction, closeout, and facilities handover).

Drive design, implementation and adoption of project management and facilities management platforms and supporting tools (e.g., Smartsheet, Procore / PlanGrid / Autodesk, Service Channel or equivalents).

Lead configuration, templates, reporting, and governance.

Lead AI enablement and automation initiatives — identify opportunities, develop pilots (e.g., document classification, automated notifications, schedule risk detection), and operationalize successful pilots into production.

Build and maintain integrations between systems (PM platforms, finance, asset/facilities systems, reporting) to ensure a single source of truth for project data and KPIs.