Mass Claims Campaign Manager

Ability to be empathetic to clients in various situations

Experience supporting a remote workforce

Ability to manage multiple direct reports

Experience using legal or case management software

Excellent customer service, collaboration, and communication needed

Oversight of all mass claims (mass arbitration and mass tort)

Develop, manage, and coach people leaders to build successful teams that prepare clients’ cases

Build and manage a program to complete secondary intake, obtain necessary information to acquire medical records, additional case filing, and prepare clients for settlement

Use data to identify areas of opportunity, and develop action plans to improve KPIs and close performance gaps

Establish client services goals and support results through best practice leadership, and lead staff by identifying and supporting initiatives that provide an outstanding client experience

Manage client services team members' workloads to determine team efficiency and accuracy

Track and monitor client services team members' attendance, adherence to roles, and optimize schedules as needed to ensure proper staffing to allocate resources as needed to maintain service levels

Manage department personnel issues, including performance reviews, counseling, and progressive disciplinary actions as needed