Customer Solutions Analyst II

4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment.

Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.).

Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation.

Prior experience using or supporting ZoomInfo products.

Familiarity with data enrichment, intent data, or B2B sales intelligence platforms.

Proficiency in SQL or data querying for troubleshooting data-related issues.

We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits

here

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Incredibly strong onboarding program - be set up for success in your first 90 days

Ongoing training to help you grow

Market leading product offering (check our our long list of G2 awards)

Maintain broad working knowledge of the full ZoomInfo product suite to support customers across all product lines and provide seamless cross-functional assistance.

Understand how ZoomInfo products fit into customer tech stacks, including complementary and competing external technologies.

Proactively monitor product releases, beta updates, and internal roadmaps to stay ahead of platform changes and communicate impacts to the support team.

Troubleshoot advanced technical issues including API and integration failures, data quality discrepancies, CRM sync errors, and browser/network-level anomalies using tools such as dev tools, HAR files, and log analysis.

Customer Support & Resolution

Independently manage a queue of complex, high-priority support cases from triage through resolution, ensuring timely and accurate outcomes.