IT Analyst II

3–5 Years of Experience: Proven success in a fast-paced IT support environment, with demonstrated ability to manage a wide range of technical issues and user needs

Familiarity with security frameworks such as NIST 800-171 and CMMC is a strong plus. You will be supporting systems in a regulated and compliance-driven environment

Hands-On Experience: Skilled in supporting Windows and macOS environments, SaaS applications, identity and access management tools (e.g., Azure AD, Okta), and endpoint management platforms (e.g., Intune, ABM).

Microsoft 365 support and administration will be a large part of your day-to-day work. Strong knowledge of all aspects of the Microsoft suite is required (Entra ID, SharePoint, Outlook, Intune etc.)

Excellent verbal and written communication skills. You’re confident writing clear, concise documentation and keeping users informed throughout the support process

Adaptability & Agility: Comfortable shifting priorities, handling multiple requests at once, and thriving in a dynamic, evolving IT landscape. You remain calm under pressure and quick to adjust as needs change

$70,000 - $100,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are considered part of Neros' total compensation package.

We’re an equal opportunity employer. We welcome all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

You’re

an experienced IT Support Analyst with

a strong sense

of ownership and a passion for delivering excellent customer service. As the first point of contact for a wide range of IT-related issues,

you’re

skilled at triaging, troubleshooting, and resolving technical problems across hardware, software, identity systems, and collaboration tools. You thrive in fast-paced environments, communicate clearly, and take pride in seeing issues through to resolution while keeping users informed along the way.

Neros is a defense technology company rebuilding America’s drone industrial base. We design and manufacture high-performance unmanned systems that are tested in combat, iterated at startup speed, and built at massive scale. Our team culture is fast, hands-on, and obsessed with closing the gap between design and deployment. As drones transform the character of warfare, Neros is delivering the systems the West needs to compete on the modern battlefield and deter the adversaries of democracy. We’re hiring engineers, operators, and builders who want to move fast, take on extreme ownership, and get capability into the hands of warfighters in months, not years.