Insights Client Success Lead

Own and deliver ‘Client Success’ for a portfolio of strategically important CPG clients, ensuring high satisfaction, engagement, and commercial impact.

Build and grow senior-level relationships across client organisations, acting as a trusted advisor and champion of insight-led decision-making.

Lead collaboration with retailer stakeholders to unlock joint value creation across relevant categories.

Develop strategic insight briefs aligned to client goals and present actionable recommendations with impact.

Identify and support commercial growth opportunities through upselling, cross-selling, and value-based engagement.

Lead a small Client Success team, providing coaching, guidance, and oversight of their client portfolios.