Customer Success Specialist

2+ years’ experience in a phone-based call center role or equivalent

Some sales experience or equivalent preferred

Welcome a challenge and your competitive spirit drives you to win in performance metrics

Ability to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathy

Go the extra mile with customer service excellence to make sure customers leave with a smile

You are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasion

Represent Realtor.com® | Homes for Sale, Apartments & Houses for Rent  in a professional manner. i.e. by phone, email and text message communication

Make 300+ outbound and inbound warm dials daily to identify clients’ real estate transaction needs and respond by providing superior service and resolution

Work in a collaborative team atmosphere and independently

Ability to determine the needs of our clients through effective problem-solving, listening, and questioning skills

Make successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break records

Scheduling flexibility is required as some shifts require late evening or weekend hours

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.