Systems Engineer

Basic knowledge of scripting languages such as PowerShell, Python, or

Hands-on experience with MDM solutions like JAMF or

Familiarity with IT infrastructure systems including Windows/Linux servers, Microsoft and Apple operating

Basic knowledge of cloud platforms (e.g., AWS, Azure, GCP) and Saas platforms (e.g., Teams, Zoom).

Understanding of security principles such as identity and access management, encryption, and vulnerability

Experience in Intune and/or JAMF

The Systems Engineer supports and maintains AEG Presents' IT infrastructure with a focus on Saas applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, endpoint management and audio visual conferencing.

This role ensures secure, efficient, and stable system operations by providing Tier 2 technical support and collaborating across teams to implement and maintain modern IT solutions.

Saas Application Support: Assist in the administration and support of Saas applications like Office 365, AWS, Google Workspace, Slack, Dropbox, Teams, Jamf, Intune, user endpoint device management, ensuring they are running smoothly and securely.

Provide technical support to end-users and address any issues related to Saas applications.

System Maintenance: Perform routine maintenance, updates, and patches on servers, operating systems, and cloud-based systems to ensure compliance and security standards are

Cloud System Support: Assist in the provisioning and configuration of cloud-based systems, ensuring they adhere to defined security Support cloud automation workflows to optimize efficiency.