Specialist I, Inbound Customer Service

High school diploma or equivalent

Bilingual (Spanish) a plus

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Competitive hourly pay: $20.00–$21.00 based on experience

Monthly bonus eligible--based on performance

Collections commission plan with uncapped earning potential

Eligibility for role leveling and promotion as early as 6 months

Long-term career growth: over 60% of roles filled internally

Annual merit increases based on performance

Maintains established and quality assurance and internal quality scores  to ensure company standards are met.

Expected results are to consistently met or exceed Quality Assurance and CS Internal Quality scores by achieving at a minimum 97% in each category including but not limited to: Quality Assurance "Inbound" Audit, CS Internal audits: Adverse Status ATT", "Adverse Status CDR", "CS Inbound", "Ensure Customer Made Aware of All Accounts",  "SODI", and/or "Out of Statute Verbal Dispute Tab".

Identifies and executes required actions regarding information received on Resurgent accounts.

Maintains established levels of productivity, efficiency to ensure company standards are met.

Uses investigation skills to evaluate conversations and documents to determine proper call model procedures to appropriately determine a callers situation.  Apply appropriate solutions to account(s) such as status update, call routing, notation and follow-up.

Collect payments when appropriate.

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Summary:

Assists account owners or authorized individuals, who call in, to effect resolution of their account(s). By utilizing strong communication and organizational skills the Inbound Customer Service Representative will investigate and/or negotiate resolution with/for Resurgent’s customers.

Responsibilities:

Identifies and executes required actions regarding assigned skills while adhering to state and federal laws.