Claims Representative, Warranty

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we

live, work and play

. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience.

This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction.

The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.

Claim Intake & Validation

Receive, review, and validate incoming warranty claims to determine accuracy and required information.

Initiate clarification calls to customers as needed to complete claim details.