Mid-Market Customer Success Manager

5+ years proven experience in customer facing customer success, account management, implementation or similar role in a B2B SaaS company.

Strong ability to build relationships with C-level executives and key stakeholders.

Excellent communication, negotiation, and presentation skills.

Data-driven mindset with a focus on delivering measurable outcomes.

Experience of MEDDICC a plus.

Must be able to work from Dublin, Ireland with three days in the office

We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.

Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.

Mental Health benefits with covered therapy and coaching.

Flexible vacation time to promote a healthy work-life blend.

Paid parental leave to support you and your family.

Company-wide recharge days each quarter.

Own overall customer relationships and increase engagement and adoption across your customer base, mine data to effectively measure value, unearth and mitigate risk, and create customer advocacy.

Drive quarterly metrics tied directly to achievement of gross dollar retention, upsell, and multi-year renewals by leading renewal conversations and strategy.

Achieve cross sell and upsell targets by partnering with Account Executive counterparts to source opportunities, secure growth, and increase the value of your portfolio.

Build raving fans by delivering exceptional customer experiences.

Conduct regular customer reviews to align on goals and outcomes.

Multi-thread relationships across the organisation to ensure broad and deep engagement and adoption.