Product Support Expert

2-3 years of experience providing support for multiple online software or SaaS products and/or IT experience

You are familiar with navigating and working with multiple support systems (ex: Salesforce, Twilio, Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, etc)

Technical knowledge in phone systems, VoIP, and network connectivity is a plus

Podium is the best place to work to:

Join the leaders in AI agents

Unlock career-defining growth

Build with world-class talent

Make a real impact on local business

Assist Podium customers with how-to questions and troubleshooting

Deliver a "human-first" experience

Become an expert in Podium products, both technically and in customer use cases

Seek opportunities to enhance customer value and satisfaction beyond simple resolutions

Collaborate with peer teams to provide a seamless customer experience