Service Team Lead

7+ years of experience in financial services operations, preferably within direct business or broker/dealer environments.

FINRA Series 6 & 63

Demonstrated leadership ability (formal or informal), with experience mentoring or coaching team members.

Strong knowledge of direct business carriers, account setup, and distribution/maintenance processes.

Excellent organizational and time management skills.

Proficient in Salesforce or similar workflow management tools.

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates

Dental insurance with MetLife

Vision insurance with VSP

Healthcare savings accounts with company contribution

Operational Oversight

Monitor queues to ensure all SLAs are consistently achieved. Will be expected to work within queues during peak processing days/times.

Run daily/weekly team huddles to communicate priorities, process updates, and performance expectations.

Approve and oversee frontline transactions requiring escalated review.

Ensure accuracy and compliance with all internal procedures and industry regulations.

Team Leadership & Development

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.