Client Service Associate (CSA) - Planning & Scheduling - Temporary, Full-time

Strong customer service skills.

Maintains service providers schedules (master rotations and availability) as directed by site program management.

Maintains accurate documentation and communications to clients, service providers and other VON staff.

Utilizes appropriate customer service and communication skills to obtain information from the client/family where applicable and assigns clients to service providers using Procura software.

Keeps up-to-date with daily changes such as changes in client service authorizations and/or care plans.

Enters data referral information and general information in client database.

Monitors the CellTrak Portal, a quality and risk management tool, to confirm that service providers have arrived and departed from the home safely and that clients are receiving the care that has been ordered (safety/outcomes) to allow timely intervention when service delivery variances are noted.