Manager, New Verticals Merchant Strategy & Operations - Merchant Experience

You have 5–10 years of experience in strategy and operations, business or product operations, consulting, or similar cross-functional roles.

You have genuine merchant fluency — you understand how retailers, grocers, and enterprise merchants think about growth, promotions, loyalty, and their relationship with platforms like DoorDash.

You have experience in product operations: writing business cases, defining success metrics, scoping from zero, and shepherding builds from idea to launch.

You can work with data (SQL, spreadsheet modeling) to size problems, build simple models, and track the performance of your work independently.

You are already using AI in your professional workflow and love it.

DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

NV merchants — grocery chains, retailers, convenience stores, and specialty operators — want more from DoorDash than a launch.

They want better ways to reach customers, tools to manage and grow their business, and a partner that understands their economics.

This role is responsible for making sure those merchant priorities actually happen.

You will own cross-functional alignment across a portfolio of merchant growth, experience and tooling initiatives, from self-serve capabilities to ads & promo products to merchant support workflows and integration quality.

These initiatives span multiple product and engineering teams, each with their own roadmaps and competing priorities.

Your job is to ensure NV merchant needs are clearly articulated, documented and sized, properly sequenced, and consistently advocated for — not by pushing, but by building genuine alignment around why these investments matter to merchants, consumers, and DoorDash.

New Verticals is building DoorDash's business beyond restaurants into categories including grocery, convenience, alcohol, and retail. Our Strategy & Operations team turns high-level goals into clear plans and day-to-day execution by partnering with product, GMs, operations, sales, and support teams. We focus on the full merchant experience — making DoorDash valuable to merchants before, during, and after launch — while building the growth levers that keep them growing on the platform.