SaaS Implementation Specialist (SaaS Experience Required)

Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.

Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.

Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.

Experience working in an early-stage startup environment is a plus

Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.

Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.

Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.

Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.

Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.

Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.