Solar Programs, Application Processing Associate (Hybrid - Oakland, CA; Portland, OR; Chicago, IL - US)

A cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).

Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.

To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited.

Execute assigned program workflows (e.g., claim intake, completeness review, eligibility verification within guidelines) to support service levels and processing timelines.

Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs.

Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements, in program systems, databases, or CRMs.

Respond to participant, customer, contractor, and trade ally emails, phone calls, and inquiries regarding application status, program guidelines, or other questions, professionally and promptly.

Resolve routine issues within established guidelines and escalate complex participant or technical questions when needed.

Apply program guidelines and SOPs to resolve disputes or address noncompliance.