agency
French Customer Support Specialist - Freelance Project
At a Glance
- Location
- Madagascar
- Posted
- 2026-03-21T03:36:18-04:00
Key Requirements
Required Skills
Domain Knowledge
- Insurance
Benefits & Perks
ed benefits such as health insurance and PTO do not apply. Engagement Type:
Responsibilities
Project Overview
We are seeking independent French Customer Support Specialists with tangible, hands-on experience in call centers and direct customer service to provide dedicated support services for our client base. In this contractor engagement, you will leverage your expertise to autonomously resolve customer inquiries, de-escalate complex issues, and deliver high-quality, empathetic support across voice and digital channels. The objective of this project is to maintain excellent customer satisfaction and ensure seamless service delivery.
Project Deliverables & Scope
The Contractor will operate autonomously to execute customer service workflows and provide successful ticket resolution. Expected deliverables include:
Omnichannel Inquiry Resolution:
Autonomously managing and successfully resolving customer issues across phone, email, and live chat platforms within agreed-upon Service Level Agreements (SLAs).