TeamCity Customer Success Engineer (Post-sales) - US

An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.

The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.

Curiosity about how different teams build software and a drive to constantly improve existing systems.

Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.

Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.

Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.

TeamCity is our powerful CI/CD solution, trusted by teams of all sizes to build, test, and deliver software reliably.

As our user base grows and enterprise pipelines become more complex, our customers face evolving technical and architectural choices.

We need someone who can step in as a trusted technical point of contact to ensure these teams get maximum value from TeamCity, overcome structural bottlenecks, and scale their infrastructure smoothly.

In this role, you will bridge the gap between our users and our internal product teams.

You will own the technical relationships for a dedicated portfolio of accounts, ensuring their technical realities and feedback directly shape how we develop TeamCity.

You will collaborate closely with Sales to map out long-term account plans, help product teams validate new ideas directly with users, and work independently within a highly distributed global team.

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 organizations, and 88 of the Fortune Global Top 100 companies rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.