Customer Service Coordinator

Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

4+ years of experience managing enterprise SaaS or cloud deployment projects, ideally involving data or AI-driven products and complex customer environments.

Proven track record leading cross-functional teams and external stakeholders from kickoff through successful go-live, with clear accountability for timelines, deliverables, and outcomes.

Strong customer focus, with the ability to listen deeply, influence constructively, manage expectations, and turn challenges into opportunities to create advocates inside customer organizations.

Hands-on experience with agile project and work management tools (such as Jira, Asana, or similar) and comfort working with standard project metrics, dashboards, and status reporting.

High attention to detail and comfort working with large datasets, including data validation, reconciliation, and quality assurance to support accurate reporting and insight generation.

Flexible work environment, including the ability to work remotely within Canada, supported by a collaborative, global culture that values inclusive teams and cross-border partnership.

Health and wellness benefits designed to support you across different life stages and work arrangements, reflecting our commitment to holistic employee well-being.

Paid time off programs, including volunteer time off, so you can recharge, pursue personal interests, and give back to your community.

Market-competitive pay and incentive programs that recognize your impact and contribution to Guidewire’s growth, innovation, and customer success.

Continual development and internal career growth opportunities, including access to cutting-edge projects, AI learning, and global collaboration across teams and regions, so you can shape your own career adventure at Guidewire.

All new hires participate in our in-person orientation, where you’ll connect with colleagues, learn about our products and culture, and see firsthand how we combine digital, core, analytics, and AI to help P&C insurers modernize and thrive in a changing world.

Manage the full lifecycle for multiple enterprise SaaS and cloud deployments—from scoping and planning through cut-over and stabilization—ensuring clear timelines, success metrics, and stakeholder alignment.

Serve as the primary point of contact for customers, providing timely updates, surfacing risks, and facilitating decisions that build trust and create champions within customer organizations.

Translate customer business objectives into clear technical and data requirements; partner with Product, Engineering, Professional Services, and Go-to-Market teams to design scalable, AI-enabled solutions aligned to Product Strategy priorities and the Product VPMOM for operational excellence, transformative innovation, and customer-centricity.

Coordinate cross-functional resources, track dependencies, and drive risk mitigation plans that support secure, reliable operations and measurable value realization for customers, while helping drive adoption of capabilities like Claims Summary, Underwriting Assistant, and Codelift.

Process and quality-check large batches of customer and project data in both routine and ad-hoc requests, ensuring accuracy, completeness, and auditability to support data-driven customer insights and decision-making.

Suggest analytics, reporting, and project strategies that improve customer experience, drive adoption of AI and cloud capabilities, and increase deployment efficiency in line with Product Strategy’s focus on embedding GenAI across the portfolio.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.