Conversational Designer

Manage multiple concurrent customer implementations, balancing timelines, priorities, and stakeholder expectations

Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution

Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases

Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-ready presentations

Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact

Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models

Comprehensive medical, dental, and vision coverage with plans to fit you and your family

Flexible PTO to take the time you need, when you need it

Paid parental leave for all new parents welcoming a new child

Retirement savings plan to help you plan for the future

Remote work setup budget to help you create a productive home office

Monthly wellness and communication stipend to keep you connected and balanced

As a

Conversation Designer

, you will be responsible for designing and delivering best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat.

This role combines conversational design expertise with strong project ownership. You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes meet defined business objectives.

You’ll collaborate closely with cross-functional partners across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while also serving as a key point of contact for customers throughout implementation. You will help customers align on overall solution design and enable them to build and maintain their own models using Cresta Opera, our proprietary self-service tool.