IAM Operations Engineer

3–5+ years of experience supporting enterprise IAM platforms (Okta, PAM solutions, IGA tools, Vault, PKI systems, etc.).

Proven ability to define, govern, and report on SLAs, SLOs, OLAs, and KPIs to ensure service performance, reliability, and customer satisfaction.

Familiarity with leading incident and problem management efforts, conducting root cause analysis (RCA), and implementing corrective and preventive actions to strengthen service resilience.

Experience participating in structured change governance processes, risk assessment, and release oversight.

Hands-on experience with observability, logging, and monitoring tools (e.g., Splunk, Prometheus, Datadog, etc.).

Strong understanding of identity lifecycle management, RBAC, and access governance principles.

Do you lie awake at night, thinking of NIST SP800-63-3? Do you get shivers when you hear the words “service account”? Does “zero trust” actually mean something to you? As they say, Identity is the new perimeter, and it could be your new frontier here at Pure Storage.

The Global Information Security Office (GISO) at Pure Storage is seeking an experienced IAM Operations Engineer to operate and continuously improve our enterprise Identity and Access Management services. This role is responsible for ensuring the stability, scalability, and operational effectiveness of IAM platforms while delivering secure, compliant access across on-premises and multi-cloud environments.

In this role, you will own the day-to-day operation of authentication and identity lifecycle services, supporting incident, problem, and change management processes. You will ensure IAM services meet defined SLAs, adhere to security policies, and maintain compliance with regulatory and audit requirements while enabling a seamless end-user experience.

Manage IAM service performance by defining, tracking, and analyzing operational KPIs, SLAs, and SLOs to ensure high availability, reliability, and continuous improvement.

Administer and support enterprise IAM platforms, including: