Director, Account Management (Corporate)

You measure success by the success of your customers and inspire your team to do the same.

Experienced Relationship Builder:

You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.

You can break down complex data into actionable insights and communicate them clearly.

10+ years of experience in sales, account management, or client success, with at least 5 years in people management

Have experience working seven-figure deals, strategic account servicing and renewal negotiations

The Director of Account Management will lead a team of 8-10 Account Managers, playing a critical role in driving renewals and expanding customer relationships.

This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Customer Success to deliver long-term client value.

We’re looking for a data-driven leader with strong management experience who is eager to scale the Account Management function and drive AlphaSense’s continued success.

Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals.

Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.

Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.

Our Customer Success team is made up of two distinct roles: Customer Success Managers and Account Managers. Customer Success Managers focus on driving product adoption and client outcomes, while Account Managers own and manage commercial relationships and identify growth opportunities. These teams partner to support a wide range of client personas from Fortune 5000 companies.

We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time.