appsflyer
Support Engineer
At a Glance
- Location
- San Francisco
- Experience
- 2+ years
- Compensation
- get Earnings (OTE) range from $110,000 to $120,000 (including bonus or commissio
- Posted
- 2026-07-09T12:52:27-04:00
Key Requirements
Required Skills
Domain Knowledge
- Advertising
- Engineering
- Marketing
Requirements
Passion for solving customer issues in a fast-paced environment
2+ years of experience with technical support / QA / data analysis/development/ technical account management
Experience in SQL querying and analyzing data
Knowledge of at least one programming language
Ability to handle communications between clients, internal business teams and engineering teams
Structured and process-oriented
Responsibilities
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously.
Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests.
Enrich our client Knowledge Base with relevant technical information.
Create and lead support improvement processes across the company.
Provide product feedback and insights to the business and R&D teams.