Principal Solutions Architect

1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations

3-5+ years of experience with Quality Management/Analysis in a call center environment.

Industry experience related to the specific product with understanding of technical and business needs from an implementation, technical or consultant practice

Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution

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Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics.

As a member of the CXone Services and Support organization, this position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer's desired business outcomes are satisfied

Client interaction will be done primarily over the phone and/or via Teams, with face-to-face meetings as deemed necessary and/or appropriate.

The Solutions Architect /SME will work both independently and in concert with the Services and Support teams.

Together, these teams are responsible for ensuring both customer longevity and systematic growth.

This person is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our products.

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.