Tower Suites Coordinator

Must be at least 21 years of age.

Combination of education equivalent to graduation from high school (high school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.

Must possess excellent English communication skills, both verbal and written.

Must have strong customer service skills. Ability to deal with problems involving guests and operational issues while maintaining a positive attitude.

Must be able to work proficiently within a team environment and disciplined to work without constant guidance and supervision.

Must be available to work all shifts including, day, swing and overnight and be able to flex schedule based on business demands.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

The Tower Suites Front Desk Coordinator is responsible for managing guest reservations to ensure special guestroom requests are met while adhering to the Forbes 5-Star Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures.

Job Responsibilities:

Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests.

Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.

Ensures all guests and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services.

Knows and adheres to Wynn policies and procedures.