Regulatory Response Analyst

You are confident communicating directly with customers in complex or sensitive situations and can remain composed and objective under pressure. You can navigate complex or escalated customer situations while maintaining regulatory integrity and objectivity.

In addition to handling complex billing tasks, you will help support operational improvements and assist with onboarding and training new team members.

3+ years of experience in insurance, compliance, regulatory response, or escalated complaint handling

Experience working cross-functionally across claims, underwriting, service or agency sales teams

Experience responding to DOI or other regulatory complaints

Familiarity with RegEd or similar complaint management systems

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

Healthy Hippos Benefits

- Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)

Equity

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This position is eligible for equity compensation

The Regulatory Response Analyst is responsible for managing and responding to regulatory and escalated consumer matters, including Department of Insurance and BBB complaints.

This role supports Hippo’s compliance obligations through accurate intake, timely filing, and well-documented formal responses.

The Analyst produces regulatory correspondence, ensures adherence to required response timelines, and partners cross-functionally to investigate complaint matters tied to claims, underwriting, service, and agency sales.

The role also contributes to complaint reporting, trend analysis, and proactive risk mitigation efforts.

Depending on business needs, the Analyst may be assigned a primary specialization focus in Owned Programs, Non-Owned Programs, or Consumer Complaints, while maintaining cross-coverage capability across the Regulatory Response team.

Intake, log, and file regulatory and consumer complaints, including DOI and BBB matters, within RegEd and other required systems

Hippo exists to protect the joy of homeownership. We believe that insurance should protect the things you treasure through an intuitive, modern experience. We provide tailored insurance coverage and preventative maintenance plans that keep you protected throughout your homeowner journey. We’ll also help you find coverage for everything life brings—from auto to flood—reimagining how you care for your home.