Product Customer Success Manager

3–5 years of experience in a technical customer-facing role: Technical CSM, Solutions Consultant, Implementation Consultant, or equivalent within a Conversational AI, Contact Centre, or enterprise SaaS company

Experience supporting enterprise customers in a one-to-many or scaled model

Proven ability to deliver technical guidance and enablement to both technical and non-technical audiences

Demonstrated experience owning customer outcomes on accounts without dedicated Professional Services support

We are looking for a Product Customer Success Manager to serve as the senior technical platform expert embedded within the NiCE Cognigy Customer Success organisation.

This role bridges the gap between platform capability and customer value realisation — ensuring that both CSMs and customers have access to authoritative, current, and practically applicable guidance on the NiCE Cognigy platform across their region.

You will work in a one-to-many model, partnering with multiple CSMs and supporting a variety of accounts throughout your focus region.

Your focus will be on answering questions of a technical depth, advising on best practices, and helping customers successfully design, operate, and optimize conversational AI solutions built on the Cognigy.AI platform.

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Work at the forefront of enterprise conversational AI and generative AI innovation

High-impact role influencing customer outcomes across a large portfolio

Close collaboration with Product and Engineering teams

International, fast-growing company with strong customer momentum

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!