cookunity
B2B - Customer Support Specialist
At a Glance
- Location
- Argentina (Remote); Lima, Lima Province, Peru
- Work Regime
- remote
- Experience
- 2–4 years
- Posted
- 2026-06-26T16:23:54-04:00
Key Requirements
Required Skills
Domain Knowledge
- Hospitality
- Logistics
Benefits & Perks
u want ⛱ Enjoy 15 days of vacation each year from the start date
Requirements
customer support, operations support, or service delivery roles
ticketing platforms such as Zendesk and Salesforce
end-users and business clients
food service, logistics, or hospitality operations
mobile apps or connected hardware products
Experience working with operational teams to resolve service issues
Compensation & Benefits
💸 Get paid in USD.
🗺 Work remotely: design the life that you want
⛱ Enjoy 15 days of vacation each year from the start date
🎄 16 fully paid Argentinean holidays
🩺 Healthcare Benefit: Monthly stipend to use with your preferred healthcare provider
🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
Responsibilities
The Customer Support Specialist is responsible for providing high-quality operational support across CookUnity’s two primary B2B verticals:
Bulk Meal Programs for corporate clients and Smart Fridge workplace solutions
B2B client stakeholders and Smart Fridge end-users
The Customer Support Specialist acts as the
first line of operational support
, handling service questions, order adjustments, delivery inquiries, and product feedback while coordinating with internal teams when escalation is required.
Team
The B2B Operations team is responsible for scaling and delivering CookUnity’s new business verticals, such as Smart Fridge and Cold Meal programs, across corporate and healthcare environments. The team collaborates closely with B2C operations, product, and customer experience to ensure seamless execution, operational reliability, and scalable systems that support growth.