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Oracle Service Cloud (Functional) Consultant

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At a Glance

Experience
12+ years

Key Requirements

Required Skills

Oracle

Responsibilities

Oracle Service Cloud (Functional) Consultant

*Job Title:** Oracle Service Cloud (Functional) Consultant **Location:** Remote/Anywhere in the USA **Experience:** 8–12+ years **Certification:** Oracle B2C Service (Service Cloud) Implementation Professional (Preferred) **Key Responsibilities:** - Lead Oracle Service Cloud functional design and configuration.

Gather and analyze customer service and contact center.

Configure case management, workflows, business rules, and knowledge management.

Conduct workshops, fit-gap assessments, and solution demonstrations.

Develop functional specifications and business process documentation.