Program Manager, GTM Systems

Hands-on experience with GTM processes at a software or technology company — lead-to-cash, quote-to-cash, renewal and expansion motions, or customer health

Working understanding of how systems such as Salesforce, CPQ platforms, or customer success tools support those processes

A track record of owning cross-functional alignment with senior stakeholders — running recurring business reviews, facilitating rooms with competing priorities, and driving decisions without direct authority

Excited about Anthropic's mission to develop AI that is safe and beneficial

Experience with lead and campaign automation, CPQ implementations, or customer success and health-scoring programs (Gainsight or equivalent) at a software company

Experience partnering closely with engineering or business technology teams on systems implementations, not only with business stakeholders

Anthropic's GTM Systems team builds and operates the systems and processes behind the company's go-to-market motion — quoting, provisioning, customer success tooling, and the data infrastructure that ties them together.

As a Program Manager on the team, you'll own cross-functional coordination across our concurrent systems initiatives: aligning stakeholders, running quarterly business reviews, and making sure every program stays tied to the business outcome it exists to drive.

You'll work across Sales, Customer Success, Revenue Operations, Deal Desk, and Business Technology leadership to keep multiple in-flight programs moving in lockstep — CPQ, deployment tracking, account data quality, and compliance-driven process change.

In a typical week, you'll prepare for and run quarterly business reviews, meet with operational leads and stakeholders across the GTM organization, and pull together the documentation that keeps initiatives aligned.

Throughout, you'll dig into the "why" behind each program — not just tracking status, but making sure the team can always articulate the business outcome a program is meant to drive and how it's being measured.

Own cross-functional coordination across concurrent GTM systems programs, including CPQ, deployment tracking, account data quality, and compliance-driven process change