Lead Field Service Technician (Atlanta, GA)

Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.

Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.

Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.

Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.

Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.

Vision: Long periods of close work on technical equipment, drawings, and computer screens.

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform start-up/commissioning, troubleshooting, and maintenance of IEM products at customer sites.

This is a working-lead role, combining hands-on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.

Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.

Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site.

https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at

https://www.iemfg.com/careers

Recruiting Scams

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