Reseller Operations Analyst II

Foundational experience or exposure to Salesforce.com, HubSpot, or other CRM platforms.

Prior internship or professional experience working within a SaaS or technology environment.

Familiarity with data visualization, database tools, or productivity AI applications (e.g., Tableau, SQL, LLMs).

Foundational understanding of channel sales, reseller models, or indirect go-to-market strategies.

Partner with Revenue Operations to design, document, and automate channel workflows, and train sales executives on these processes to ensure a seamless end-customer experience.

Manage reseller transactions to ensure we hit our SLAs, directly impacting revenue and keeping our Sales, Finance, and Customer Success teams aligned.

Maintain and protect the integrity of partner data in Salesforce, ensuring core systems provide a reliable source of truth for leadership decision-making.

Coordinate the operational onboarding, contracting, and ongoing relationship management of Lucid’s channel partners.

Identify operational bottlenecks and leverage automation and emerging AI tools to optimize workflows and support rapid program growth.

Execute ad hoc business and market analyses as requested by senior management to uncover new growth levers.