Strategy & Analytics Manager - Customer Experience Efficiency

Accelerated Growth Environment

: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

Top Tier Compensation Package

: Competitive base, equity, and upside that tracks with your impact.

Flexible Time Of

f: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Lead the customer experience efficiency strategy:

Put in place the quantitative framework to measure efficiency and identify opportunities

Drive waste elimination

: identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L

Own the multi-hundred million customer experience cost data platform

end-to-end: define the model, build pipelines with Engineering/Analytics, and deliver accurate, near real-time views of cost, waste, and ROI

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

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We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.