Front Desk Representative - Tower Suites/VIP

Job Requirements:

High school diploma or equivalent

Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort

Money handling, basic level math, accounting responsibilities

Must be at least (21) years of age

Requires excellent communications and telephone etiquette skills

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures.  Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Job Responsibilities:

Extensive knowledge of Property Management System

Extensive knowledge of Wynn|Encore Las Vegas room types and amenities

Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided

Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts