Integrations Support Specialist I

Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

A desire and aptitude to learn and understand technical infrastructure

Technical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus

Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages

Familiarity with troubleshooting or interacting with API's

Prior experience using DataDog, Jira, and Snowflake

Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations.

Effectively triage and manage escalations to engineering teams for issues that can’t be resolved

Document best practices and other useful information to better enable our customers through our online support tools

Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services

Learn third-party products and their integrations to educate and guide customers on usage and product adoption

Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal