Strategy & Operations Principal

able to lead discussions and explain complex concepts to any audience, as well as navigate intricate customer, regulatory, and operational relationships.

Data-informed operator:

you uncover trends and use insights to improve operations and outcomes

Problem solver and executor:

Joining a global employer with over 600 mobility deployments in 35+ countries

Becoming part of a company that was awarded for its commitment to social good

Salary range: £80-95k plus equity. Final salary will be determined by the candidate’s experience, knowledge, and skills.

A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches

Comprehensive health scheme offered through AXA

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Own the performance of a selected portfolio of our UK services, delivering on operational goals while ensuring a world-class customer experience

Identify and solve problems in real time, coordinating with on-the-ground teams and cross-functional partners to keep operations running smoothly

Drive strategic initiatives with external partners and internal teams, using insights from active services to improve processes and shape the future of our service

Collaborate with teams across Via, including Strategy, Product, Partnerships, and Operations, to improve scalability and operational excellence

Recommend strategies that balance service quality, efficiency, and SLA commitments

Analyse data, track key metrics, and prepare reports to inform decisions, optimise resources, and continuously improve performance