amwell
Customer Success Manager
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 4+ years
- Compensation
- ry range for this position is $93,690 - $114,510. The actual salary offer wil
- Posted
- 2026-03-16T15:25:38-04:00
Key Requirements
Required Skills
Domain Knowledge
- Energy
- Healthcare
- SaaS
Benefits & Perks
lthcare, dental and vision insurance plans Paid Parental Leave (Maternity an
Requirements
4+ years of relevant experience in customer success in a SaaS environment
A ‘customer first’ mindset and passion for delivering a delightful customer experience
Comfortable understanding and explaining software products to diverse audiences
Experience at a high growth company with distributed operations
Compensation & Benefits
Flexible Personal Time Off (Vacation time)
401K match
Competitive healthcare, dental and vision insurance plans
Paid Parental Leave (Maternity and Paternity leave)
Employee Stock Purchase Program
Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
Responsibilities
HyperCare Customer Success Management
Provide temporary enhanced, high-touch customer success management to at-risk or escalated customers
Develop and implement targeted intervention plans for escalated customers to address their specific challenges
Once customers are successfully de-escalated, transition them back to standard digital customer success processes
Flexibly support and/or move between multiple hypercare assignments as customer needs evolve
Digital Customer Success Management