NewContact Center Representative (8am-5pm)

Nice to have:

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Deliver high-quality customer service by implementing best practices to meet or exceed customer needs and requests.

Interact with internal and external customers via phone, managing approximately 30\u201350 inbound calls per day.

Accurately enter and process customer orders received by phone, email, fax, and mail.

Strive to achieve individual and team performance goals aligned with Contact Center metrics and established service level agreements (SLAs).

Collaborate with team members to achieve departmental objectives and contribute to the continuous improvement of processes and procedures.