Business Systems Analyst

3+ years of experience in a Business Systems Analyst, Business Analyst, or similar role supporting technology-driven initiatives.

Bachelor's Degree or equivalent experience in IT Industry-related majors.

Experience working in a contact center environment, supporting customer-facing operations, tools, or platforms.

Hands-on experience using AI in your job role, such as applying AI-driven tools, analytics, automation, or intelligent assist technologies to improve business or customer outcomes.

Strong understanding of Agile delivery methodologies, with hands-on experience supporting iterative development through sprint planning, backlog refinement, reviews, and retrospectives.

Experience using Azure DevOps (ADO) to manage backlogs, user stories, requirements, and sprint artifacts, ensuring visibility, traceability, and alignment across delivery teams.

Hybrid Work Model:

We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work-Life Balance:

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth:

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

In this opportunity as a Business Systems Analyst, you will be responsible to:

Leads the elicitation, analysis, and documentation of business needs and requirements, applying a structured methodology to ensure clarity and prioritization.

Develops formal specifications and effectively communicates requirements between stakeholders and development teams to design viable business solutions.

Analyzes and improves business processes across technology and business areas, ensuring requirements are actionable and aligned to objectives.

Translates complex business requirements into effective technical solutions and recommends approaches based on business goals and solution impacts.

Ensures solution implementation aligns with approved designs and requirements while managing change and stakeholder communication for complex initiatives.

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation

here.

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